Engagement Director

We are looking for an experienced Engagement Director to lead large-scale, complex client engagements from end to end, ensuring successful delivery, maintaining strong client relationships, and building high-performing teams.

Requirements

• Lead end-to-end delivery of client engagements
• Ensure delivery milestones, quality, and expected outcomes are met
• Identify and manage critical risks and issues
• Track and report engagement KPIs regularly
• Build and maintain strong relationships with key client stakeholders
• Manage client expectations and resolve client-side issues
• Act as the main escalation point for delivery concerns
• Own all engagement financials: revenue, margin, invoicing, collections
• Prevent revenue leakage and manage scope changes
• Identify and support account growth opportunities
• Lead, mentor, and motivate delivery teams
• Ensure the right resourcing and skills mix for delivery
• Drive a culture of accountability, high performance, and continuous improvement
• Provide feedback on solutions to improve our overall propositions
• Share methods, assets, and accelerators to enhance our reusable IP

Benefits

• 25 days holiday allowance + bank holidays
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
• Monthly and quarterly team socials
• A safe environment for you to be yourself and challenge yourself