Director of Engagement Management
FirsthandNew York, New York, United States
Posted April 7, 2026
Full Time
About the Company
Firsthand is a company that uses AI to transform the way marketers and publishers engage consumers.
Job Description
Firsthand is seeking a Director of Engagement Management to own and drive some of its most important customer relationships. The ideal candidate will have experience leading complex, end-to-end enterprise engagements, owning outcomes from strategy through execution, and driving alignment without direct authority.
Requirements
- Lead high-impact enterprise engagements from discovery through delivery, renewal, and growth
- Act as the central point of accountability across internal teams and client stakeholders
- Coordinate handoffs across Sales, Solutions Consulting and Product to ensure seamless execution
- Proactively identify and mitigate delivery, client, and operational risks
- Shape Solutions & Drive Delivery
- Drive Commercial Outcomes
- Enable Clients & Scale Knowledge
- Help Build the Function
Benefits
- Market-competitive compensation
- Equity in a well-capitalized, early-stage startup
