IT Support Technician

We're seeking an IT Support Technician to join our Tech Bar team, delivering a people-focused technology support service to colleagues across our business. As a trusted first point of contact, you'll be instrumental in enabling our people to make the most of the digital tools available to them.

Requirements

• Providing face to face and remote support to colleagues
• Using service management platform; Service Now, to update and manage incidents
• Responding to requests for support that come into our mailbox
• Demonstrating and role modeling high standards of customer service
• Providing support to colleagues using technology in our meeting rooms
• Triage for queries or issues raised, resolving them where able or escalating to a colleague if needed
• Assisting colleagues with device swap outs and updating our asset management systems
• Work with Technical Consultants in creating and maintaining self-help guides
• Helping to maintain the Tech Bar SharePoint site
• Learning how to use device management tools such as Active Directory, Azure Active Directory, Microsoft Intune, Samsung Knox and E-Fota
• Travelling to other AW sites across our region