Remote Customer Service Representative

The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical bills. This role requires working in a fast-paced call center environment and ensuring accurate information exchange and payment arrangements.

Requirements

• Provide exceptional patient service in the name of the client
• Contact patients via telephone to collect payment on medical bills
• Communicate accurate information to patients in a clear, concise, and professional manner
• Review patient accounts and documents patients’ interaction and feedback
• Negotiate appropriate and reasonable payments with customers
• Responsible for understanding and complying with all policies and procedures
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction

Benefits

• Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k)