Senior Manager of Customer Success
Answering Service CareFlorida, United States
Posted February 27, 2026
90000 - 90000 USD
Full Time
About the Company
Answering Service Care (ASC) is a 24/7 live answering and customer engagement platform that serves over 4,000 businesses across diverse industries such as law, healthcare, real estate, and hospitality. Leveraging five decades of experience and a team of 200 industry‑trained professionals, ASC delivers reliable call handling, lead intake, appointment scheduling, and secure messaging while integrating with more than 6,000 applications. The company distinguishes itself with a family‑owned culture that prioritizes long‑term client relationships, bilingual and HIPAA‑compliant operators, and a comprehensive suite of digital tools—including live chat, spam blocking, and payment IVR—ensuring a seamless first impression for every caller. ASC’s commitment to personalized, technology‑enabled support makes it a trusted partner for businesses seeking to never miss a call and maintain professional customer communication.
Job Description
Answering Service Care (ASC) is seeking a Senior Manager of Customer Success to lead the Customer Success team and oversee the Manager of Customer Solutions. The ideal candidate will have 7+ years of leadership experience in Customer Success, Account Management, or Client Services, with a proven track record of ownership of retention and expansion metrics.
Requirements
- 7+ years of leadership experience in Customer Success, Account Management, or Client Services
- Proven ownership of retention and expansion metrics
- Experience in building and developing high-performing teams
- Strong consultative communication skills
- Background in recurring revenue or service-based businesses preferred
- Strategic mindset with operational discipline
- Ability to balance relationship excellence with measurable performance outcomes
- Bachelor’s degree in Business, Management, Communications, or a related field preferred
Benefits
- Weekly Pay
- Paid Training
- Health/Dental/Vision & Term Life
- PTO (Start earning on day one)
- Employee Assistance Program (Free Training & Development Courses)
- Childcare Reimbursement up to $375 a month
- Gym membership reimbursement
- Company-sponsored snacks
- Reward and Recognition platform
- 401k match
