We are looking for a customer marketing leader to build and scale our customer marketing function for the Startups segment across EMEA. In this role, you'll craft compelling founder and developer success stories, design co-marketing programs with high-growth startups, and orchestrate key moments that deepen relationships with technical leaders at our most innovative startup customers across European markets.
Requirements
- Develop compelling customer narratives—case studies, technical deep-dives, founder testimonials, thought leadership, video content—that resonate with EMEA startup audiences and showcase how AI-native companies are building with Claude
- Define the EMEA startup customer segmentation and tiering framework, mapping accounts from early-stage through growth-stage across European markets to guide advocacy prioritization and resource allocation
- Balance high-touch programming for marquee EMEA startup customers with scalable customer marketing initiatives that reach the broader developer and founder community across the region
- Design and execute personalized engagement strategies for strategic startup accounts, ensuring programming resonates with technical founders and engineering leaders while addressing regional market dynamics
- Orchestrate key moments programming including founder dinners, customer speaking opportunities at EMEA conferences, technical workshops, and startup showcase events across key tech hubs (London, Berlin, Paris, Amsterdam, Stockholm)
- Develop EMEA startup customer advisory programs that create authentic experiences and deepen relationships with highest-value accounts and influential founders across the region
- Partner with EMEA Startups Sales leadership and Venture Partnerships to identify expansion opportunities and ensure customer marketing initiatives directly support account growth and VC portfolio engagement
- Coordinate with strategic EMEA and global VC partners on co-marketing opportunities featuring portfolio company success stories
- Build and manage a regional programming calendar that balances customer advocacy activities with strategic account engagement across the EMEA startup ecosystem
- Identify and cultivate strategic customer relationships with founders and technical leaders across EMEA who can serve as powerful advocates and reference points for the startup community
- Create content that earns respect from technical audiences—authentic founder stories, technical implementation deep-dives, and developer-focused case studies tailored for EMEA markets
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
