Customer Success Manager, Beneficial Deployments, EMEA

Join Anthropic's Customer Success team as an EMEA Based Customer Success Manager supporting our Beneficial Deployments initiatives. In this role, you'll apply enterprise-grade customer success practices to partnerships with mission-driven organizations.

Requirements

• 5+ years of experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/ Functional Consultant, Success Engineer or similar)
• Experience driving success across both consumption-based and seat-based business models
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining and demonstrating technical products to various audiences
• Strategic mindset to identify growth opportunities for expanded social impact and translate them into actionable expansion plans
• Strong cross-functional collaboration skills with ability to advocate effectively for customer needs
• Passion for both AI and social impact work, with strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
• A knack for bringing order to chaos and an enthusiastic “roll up your sleeves'' mentality
• Fluency in French, German, Spanish or Italian (bonus)

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space