Customer Success Manager, Industries

Join Anthropic's Customer Success team as an Enterprise Customer Success Manager for Industries, driving AI adoption across complex customers in Financial Services, Systems Integrators, Semiconductor, Manufacturing, and Retail organizations.

Requirements

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Financial Services, Systems Integrators, Semiconductor, Manufacturing or Retail industries
• Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes

Benefits

• Generous Paid Time Off
• Flexible working hours
• Generous vacation and parental leave
• Optional equity donation matching
• Competitive compensation and benefits