Support Engineer

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

Requirements

• Serve as the named technical support contact for a defined book of strategic enterprise accounts
• Own your customers' technical support needs end to end
• Build deep, durable context on each customer's architecture, integrations, and use cases
• Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account
• Capture technical feedback and product friction from your accounts and route it to Product
• Manage high-urgency issues for your accounts with extreme ownership
• Help build the foundations of the Support Engineer function
• Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code

Benefits

• Competitive compensation
• Benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space