Support engineer
WriterSan Francisco, California, United States • New York, New York, United States • Seattle, Washington, United States • Chicago, Illinois, United States • Austin, Texas, United States
Posted May 20, 2026
Full Time
About the Company
WRITER is a leading enterprise in AI-powered work, with a vision to expand human capacity through superintelligence.
Job Description
WRITER is a leading enterprise in AI-powered work, with a vision to expand human capacity through superintelligence. We're seeking a Support Engineer to help our developer personas and technical users succeed with our platform.
Requirements
- 5+ years of experience providing technical support for an enterprise B2B SaaS organization
- Deep technical proficiency in cloud tech (AWS/GCP), Python, SDKs, SSO/SCIM, Jira, Grafana, and Datadog
- Strong skills in RESTful API debugging, integration, and usage to troubleshoot complex customer environments
- Excellent writing and communication skills
- Experience with GenAI and LLMs (a huge bonus)
Benefits
- Generous Paid Time Off
- Medical, dental, and vision coverage
- Paid parental leave
- Fertility and family planning support
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness and learning and development
- Competitive compensation, company stock options, and 401k
