Head of Mobile Specialists

The Head of Mobile Specialists is a newly created and highly influential leadership role within the Customer Engagement function at ANZ. This role will shape the future of ANZ's mobile lending proposition and play a pivotal part in accelerating growth across their proprietary home lending portfolio. The role requires a seasoned, strategic leader with deep expertise in residential property lending, a proven track record of building and leading high-performing teams at scale, and the credibility to influence across the enterprise.

Requirements

• Deep, hands-on expertise in the New Zealand home lending market, with a strong understanding of customer behaviour, competitor landscapes, and the commercial levers that drive sustainable growth.
• Senior leadership experience in comparable roles, ideally leading large scale sales or mobile lending teams, with clear accountability for commercial outcomes.
• Advanced lending, credit, and risk capability, including end to end credit lifecycle management, portfolio oversight, and a strong command of regulatory, compliance, and conduct obligations.
• Proven ability to lead transformation in complex environments, successfully navigating change, embedding new ways of working, and lifting performance through continuous improvement.
• Strong commercial and performance orientation, with demonstrated success accelerating growth through disciplined execution, data informed decision making, and effective performance management.
• Credibility and influence across the wider industry, with the experience and confidence to build strong internal partnerships, leverage external networks, and represent the business at a senior level.
• A deeply embedded customer first leadership approach, translating customer insight into strategy, culture, and execution to deliver long term value for customers and the Bank.

Benefits

• Flexible working arrangements
• Access to wellbeing services
• Discounts on selected products and services from ANZ and more