Desktop Support Analyst (VDI)

Apex Fintech Solutions is seeking a Desktop Support Specialist (VDI) to provide frontline technical support for end-users in a large-scale Virtual Desktop Infrastructure (VDI) environment within financial services.

Requirements

• 3+ years of IT support experience, preferably in financial services or regulated environments
• Hands-on experience supporting VDI solutions (Amazon WorkSpaces, Citrix, VMware Horizon, or similar)
• Experience supporting remote/hybrid users (VPN, MFA, remote desktop technologies)
• Experience with Zendesk, ServiceNow or similar ticketing system experience
• Experience supporting Linux, MacOS & Windows 11 in enterprise environments

Benefits

• Competitive PTO
• 401k match
• Parental leave
• HSA contribution match
• Paid subscription to the Calm app
• External learning and tuition reimbursement benefits