Desktop Support Analyst (VDI)
Apex Fintech SolutionsBelfast, Northern Ireland, United Kingdom
Posted February 12, 2026
Full Time
About the Company
Apex Fintech Solutions powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all.
Job Description
Apex Fintech Solutions is seeking a Desktop Support Analyst (VDI) to provide frontline technical support for end-users in a large-scale Virtual Desktop Infrastructure (VDI) environment within financial services.
Requirements
- Bachelor's degree in a technical field preferred
- 3+ years of IT support experience, preferably in financial services or regulated environments
- Hands-on experience supporting VDI solutions (Amazon WorkSpaces, Citrix, VMware Horizon, or similar)
- Experience supporting remote/hybrid users (VPN, MFA, remote desktop technologies)
- Experience with Zendesk, ServiceNow or similar ticketing system experience
- Experience supporting Linux, MacOS & Windows 11 in enterprise environments
- Demonstrated hands-on experience working with Intune, Automox, and Kandji
- Proven experience with zero-touch deployment methodologies (e.g. Windows Autopilot, Apple Business Manager)
Benefits
- Market-leading salary with an annual bonus
- 28 days of annual leave plus 10 Northern Ireland national holidays
- Training and development budget
- Pension matched up to 7%
- Private health insurance for medical, dental, and optical care
- Life insurance