Customer Success Executive - Enterprise Sales | Bangalore

We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises. The role involves extensive telephonic outreach, understanding customer issues, and mitigating them through various means.

Requirements

• Reactive and periodic recruiter level connect to keep pulse of the account
• Extensive telephonic outreach to recruiters/admins
• Understanding the reason for low consumption/NPS and mitigating the issues
• Maintaining tight documentation and close loops on red flags
• Owning Net revenue Retention (NRR) for respective orgs
• Identifying the need for training and creating timely tickets for product webinars
• Identifying & analyzing the clients requirements & proposing customized solutions
• Supporting large sales by ENT Pod lead
• Highlighting big upsell/cross-sell opportunities to Pod leads
• Performing sales analysis, usage review and planning on a monthly basis
• Managing complex sales situations & acquiring clients based on - value based selling