We are looking for a Customer Success Manager to provide support, nurture relationships and expand business with key accounts.

Requirements

Own Net Revenue Retention (NRR) for respective orgs
Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel, and providing valuable insights to the product team.
Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product for maximum value.
Customize training modules for existing clients while maintaining strong relationships.
Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs.
Engage with senior management in client organizations and present Apna's products and services.
Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
Manage complex sales situations & acquire clients based on - value based selling.
Following the complete sales cycle and ensuring payment collection.
Closely monitoring of competitor activities and assisting in planning counter strategies.

Benefits

We are looking for a Customer Success Manager to provide support, nurture relationships and expand business with key accounts.

Own Net Revenue Retention (NRR) for respective orgs
Drive usage by building meaningful connections with clients, utilizing root cause analysis to identify gaps in the hiring funnel, and providing valuable insights to the product team.
Focus on existing accounts with a client-centric retention strategy, identifying the perfect hiring requirements across multiple products and pitching the right product for maximum value.
Customize training modules for existing clients while maintaining strong relationships.
Identify and analyze clients' requirements, proposing tailored solutions for talent acquisition and branding needs.
Engage with senior management in client organizations and present Apna's products and services.
Upsell Apna's online solutions to Corporate clients - Jobs, DB, banners, new products
Sales Analysis, Usage review and planning vis-a-vis product analysis on a monthly basis - find usage patterns, discovery of hiring patterns, share of other digital platforms (naukri, WorkIndia, Shine, Monster etc.)
Manage complex sales situations & acquire clients based on - value based selling.
Following the complete sales cycle and ensuring payment collection.
Closely monitoring of competitor activities and assisting in planning counter strategies.