We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises.

Requirements

Ensure reactive and periodic recruiter level connect to keep pulse of the account
Extensive telephonic outreach to recruiters/admins as per outreach SOP
Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team
Maintain tight documentation and close loops on red flags and periodically share 'Voice of Customers'
Own Net revenue Retention (NRR) for respective orgs
Focusing on existing accounts with a client centric retention strategy
Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA
Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs
Support large sales by ENT Pod lead
Periodically highlight big upsell/cross-sell opportunities to Pod leads
For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis
Manage complex sales situations & acquire clients based on - value based selling
Closely monitoring of competitor activities and assisting in planning counter strategies

Benefits

We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises.

Ensure reactive and periodic recruiter level connect to keep pulse of the account
Extensive telephonic outreach to recruiters/admins as per outreach SOP
Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team
Maintain tight documentation and close loops on red flags and periodically share 'Voice of Customers'
Own Net revenue Retention (NRR) for respective orgs
Focusing on existing accounts with a client centric retention strategy
Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA
Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs
Support large sales by ENT Pod lead
Periodically highlight big upsell/cross-sell opportunities to Pod leads
For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis
Manage complex sales situations & acquire clients based on - value based selling
Closely monitoring of competitor activities and assisting in planning counter strategies