We are looking for a Customer Success Manager to provide support, nurture relationships and expand business for 400-500 Tier 5 enterprises.
Requirements
- Ensure reactive and periodic recruiter level connect to keep pulse of the account
- Extensive telephonic outreach to recruiters/admins as per outreach SOP
- Understand the reason for low consumption/NPS and mitigate the issues either by self or via Priority support team
- Maintain tight documentation and close loops on red flags and periodically share 'Voice of Customers'
- Own Net revenue Retention (NRR) for respective orgs
- Focusing on existing accounts with a client centric retention strategy
- Identify the need for training and creating timely tickets for product webinars, share tutorial videos on WA
- Identify & analyze the clients requirements & propose customized solutions for talent acquisition / branding needs
- Support large sales by ENT Pod lead
- Periodically highlight big upsell/cross-sell opportunities to Pod leads
- For selective clients, perform sales analysis, usage review and planning vis-a-vis product analysis on a monthly basis
- Manage complex sales situations & acquire clients based on - value based selling
- Closely monitoring of competitor activities and assisting in planning counter strategies
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance