Sr. Manager, IT Service Desk
Apogee Enterprises, Inc.Minneapolis, Minnesota, United States
Posted March 17, 2026
135000 - 165000 USD
Full Time
About the Company
By definition, Apogee means "highest point." It's no coincidence that it's also the name of our company. For over 70 years it is a name that has inspired and driven us to achieve a higher level of excellence in all we do. We are not satisfied with the status quo. We aim higher, think bigger, and endeavor to create even more value for every Apogee stakeholder. We strive to create peak value. Apogee is a leader in architectural products and services. Our glass and aluminum window, storefront and curtainwall systems make buildings look great, reduce energy consumption, and protect occupants and property. Our highly skilled team designs glass and metal building façades, completes massive orders for skyscrapers on time, and manages complex window, curtainwall and storefront installation projects. We are also a leader in the protection and conservation of all things framed and displayed. Our Tru Vue business provides high-performance glass and acrylic products for the custom framing, fine art, and technical glass markets. Apogee’s portfolio of industry leading brands includes: Alumicor - www.alumicor.com EFCO - www.efcocorp.com Harmon, Inc. - www.harmoninc.com Linetec - www.linetec.com Tru Vue - www.tru-vue.com Tubelite - www.tubeliteinc.com Viracon - www.viracon.com Wausau Window and Wall Systems - www.wausauwindow.com
Job Description
The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments, including corporate functions, field teams, and manufacturing sites.
Requirements
- 10+ years of IT support or IT service management experience
- 10+ years of leadership experience managing Service Desk teams, preferably distributed or multi-site
- Strong understanding of ITIL frameworks and ITSM processes
- Proven experience supporting diverse business segments
- Excellent communication, leadership, and stakeholder management skills
- Demonstrated ability to analyze service data and implement improvement initiatives
- Experience with metrics dashboards, reporting, automation, or workflow optimization
Benefits
- Competitive Benefits Package for employees and their dependents
- Incentive Plans
- 401(k) with employer contribution and match
- Employee Stock Purchase Plan with employer match
- Paid Time Off
- Paid Holidays
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Wellness Program
- Training and Career Progression
