IT Service Desk Manager

iT1, a leading national technology solution provider, is looking for an IT Service Desk Manager to join their Consulting team in Tempe, AZ. The role requires strong leadership skills, technical expertise, and a customer-focused approach to service delivery.

Requirements

• Manage the processing of incoming events to the Service Desk via telephone, e-mail and walk up
• Develop and enforce request handling and escalation policies and procedures
• Communicate and maintain a sense of urgency with team members and customers

Benefits

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages