IT Service Desk Manager
QuantumScapeSan Jose, California, United States
Posted March 4, 2026
127000 - 193700 USD
Full Time
About the Company
QuantumScape is on a mission to transform energy storage with solid-state lithium-metal battery technology.
Job Description
QuantumScape is seeking an IT Service Desk Manager to lead and elevate the end-user support experience across the company. The ideal candidate will be a highly analytical, service-obsessed, and operationally disciplined individual with experience in IT service management and leadership.
Requirements
- Bachelorâs degree & 10+ years of progressive IT experience with strong hands-on foundation
- 3+ years leading Service Desk personnel or IT Service Delivery teams
- Strong analytical and data interpretation skills
- Experience with ITSM platforms such as ManageEngine or Jira
- Excellent communication and stakeholder management skills
- Demonstrated ability to design and operate effective IT service management processes
- Experience leading cross-functional initiatives and communicating clearly with technical and non-technical stakeholders
Benefits
- Annual bonus
- RSU/Equity package
- Employee paid health care
- Employee Stock Purchase Plan (ESPP)
- Other benefits
