Workforce Real Time Analyst
Apollo.ioPhilippines
Posted April 21, 2026
Full Time
About the Company
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises.
Job Description
We are looking for a WF Real Time Analyst (RTA) to support our growing Customer Support team by optimizing workforce operations and ensuring we have the right people available when our customers need us most.
Requirements
- 2-5 years of workforce management or real-time analyst experience in a customer support/contact center environment.
- Experience working with WFM tools like (e.g., NICE, Verint, Playvox, Five9, or similar)
- English Level: Advanced
Benefits
- Comprehensive health insurance
