Customer Engineer Manager

Customer Engineer Manager job at Applied Materials in Singapore,SGP, responsible for developing and maintaining customer relationships, managing customer engineers, and executing escalation procedures. The role requires a supportive work culture, with benefits that include personal and professional growth support.

Requirements

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
• Manages, coaches and directs all customer engineers in his/her district.
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer.
• Provides support plan for system sales to CSD Management, Sales, Field Engineering.
• Responsible for financial forecast for his/her district.
• Responsible for cost efficiency with the district.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure.

Benefits

• Supportive work culture
• Personal and professional growth support
• CSD Award Program
• Mentorship program
• Reliability support
• Training and tech support
• Spares and equipment support