Customer Support Advisor

ApplyBoard is a mission-driven, hyper-growth organization that connects international students, recruitment partners, and educational institutions on one intuitive and personalized platform. As a Customer Support Advisor, you will provide 24/7 online support, training, troubleshooting, and process implementation to ensure the efficiency of the department and provide high-level service in every interaction with internal stakeholders.

Requirements

• High School Diploma or Equivalent
• 1-3 years of customer service experience
• Previous roles in customer service, handling inquiries, and resolving issues
• Strong proficiency in Spanish and English
• Ability to deliver information correctly and precisely
• Ability to listen to, understand and answer questions
• Experience using Google and Office Suites, Adobe Acrobat, etc
• Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality
• Adept researching, investigating and problem-solving capabilities
• Aptitude for prioritizing tasks
• Exceptional interpersonal, verbal, and written communication skills
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Able to work in a collaborative, teamwork environment
• Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines
• Able to adapt to new policies and procedures
• Good knowledge of customer service standards
• Ability to assess Employees
• Excellent organizational skills

Benefits

• Employee relocation sponsored