Customer Support Advisor

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. As a Customer Support Advisor, you will provide 24/7 online support to customers and team members, and work closely with a cross-functional team to ensure timely execution of tasks.

Requirements

• Previous roles in customer service, whether in retail, call centers, or other service-oriented industries
• 1-3 years of customer service experience
• An associate's or Bachelor's degree is an asset
• Experience using Google and Office Suites, Adobe Acrobat, etc
• Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality
• Excellent interpersonal, verbal, and written communication skills
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Able to work in a collaborative, teamwork environment
• Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines
• Able to adapt to new policies and procedures
• Good knowledge of customer service standards
• Ability to assess Employees
• Excellent organizational skills