Customer Success Manager

Customer Success Manager responsible for managing the life cycle of accounts, developing trusted relationships with customers, and promoting retention. The role involves communicating regularly with customers, facilitating the adoption of new features, and working with cross-functional teams to ensure customer needs are addressed.

Requirements

• 3-5 years of professional work experience in business development/account management/sales capacity
• Experience in the computer software industry, preferably in SaaS
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Familiarity with Salesforce
• Degree in Business, Computer Science/Information Technology or related discipline

Benefits

• Competitive salaries
• Medical, dental, and vision coverage
• Disability coverage
• Employer-paid life insurance
• Mental health resources
• 401(k) plan
• Fully paid parental leave program
• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Casual dress work environment