Customer Success Manager
VitalSourceMilton Keynes, England, United Kingdom
Posted March 9, 2026
Full Time
About the Company
VitalSource is a leading education technology solutions provider specializing in creating, delivering, and distributing affordable, accessible learning experiences worldwide. With over 1,000 partnerships, VitalSource offers ebooks and software that optimize teaching and learning, making impactful educational content available to millions of users globally.
Job Description
VitalSource is hiring a Customer Success Manager to drive customer satisfaction, retention, and growth. The role involves building strong relationships, delivering exceptional support, and ensuring successful onboarding and engagement.
Requirements
- 3+ years in customer success, account management, or a related field
- Prior experience with SaaS solutions and customer success platforms preferred
- Strong interpersonal, presentation, and written communication skills
- Ability to manage multiple priorities and customer requests effectively
- Strong problem-solving capabilities and attention to detail
Benefits
- Hybrid working model
- Private Medical
- Private Dental
- Pension
- Travel Insurance
- Life Insurance
- Group Income Protection
- Wellbeing and Support
- Maternity/Paternity Leave
- Education Assistance
