ServiceNow Business Analyst
ApsideCanada
Posted December 27, 2024
Full Time
About the Company
Apside is a 36-year-old IT consulting firm specializing in information systems, technical computing, automotive engineering, and financial services. With a strong emphasis on expertise, trust, and independence, Apside serves major French and European groups while prioritizing customer satisfaction and employee well-being. The company's cross-sectoral approach and focus on quality-oriented solutions distinguish it in the market.
Job Description
The ServiceNow Business Analyst will be responsible for eliciting and validating requirements from business processes covering customer inquiries and onboarding tasks, and defining and documenting business and technical requirements for the ServiceNow implementation team.
Requirements
- Collaborate with stakeholders to gather and analyze business requirements
- Design and document functional specifications, catalog items, approvals, permissions, and workflows
- Configure and customize ServiceNow CSM and/or IRM to meet business needs
- Identify tests and conduct user acceptance testing (UAT) to ensure successful deployment of solutions
- Provide training and support to end-users
- Monitor and troubleshoot issues post-deployment to ensure smooth operation
