Head of Operations

Role Overview

We're seeking a results-driven, process-oriented, and tech-forward Head of Operations to own and continuously improve every dimension of our operations. This role reports directly to the CEO and Co-Founders. We're a high-growth startup looking for someone to shape the operational backbone of a category-defining company.

What You Will Do

You will create, own, and execute Operations OKRs, KPIs, vision, and goals across the full scope of the company's operations. You will develop short and long-term operations strategies that support AptDeco's growth, market expansion, and customer experience goals.

Why It Might Be a Fit

You have 8+ years of senior operations leadership experience, ideally in last-mile logistics, marketplace operations, and/or high-growth startup environments. You have hands-on experience managing a hybrid logistics model, including both in-house delivery teams and a network of independent carriers or third-party logistics providers.

Requirements

• 8+ years of senior operations leadership experience
• Hands-on experience managing a hybrid logistics model
• Deep familiarity with the operational and financial dynamics of last-mile delivery for bulky, unpackaged, or high-care goods
• Experience owning or closely partnering on customer experience operations
• Comfort with and enthusiasm for new technologies, including AI tools
• Strong leadership skills with the ability to build, align, and inspire high-performing, cross-functional teams
• An advanced understanding of data analysis, operational metrics, financials, and process improvement
• A proven track record of scaling operations, driving efficiencies, and delivering strong, consistent customer experience across multiple markets

Benefits

• Competitive salary
• Equity
• Health insurance
• 401(k) or other retirement plan
• Paid time off
• Learning budget
• Parental leave
• Wellness programs
• Remote flexibility
• Hybrid work arrangement