Player Development Specialist

We seek an enthusiastic, motivated, and dedicated CS/VIP professional to join our team as a Player Development Specialist for ARB Interactive. This role will ensure a seamless and enjoyable experience for ARB Interactive Prospect and VIP Players.

Requirements

• Deliver enthusiastic and personalized support to ARB Interactive Prospect and VIP Players
• Work with CS and VIP Management to share insights regarding player preferences, needs, and making recommendations as needed
• Identify trending topics impacting sentiment for improvements within the broader organization
• Initiate outbound contacts to players including but not limited to low Kustomer CSAT survey responses, VIP survey followup and jackpot follow ups
• Develop deep expertise in ARB Interactive technology, policies, and best practices
• Communicate effectively with Players, specifically prospect and VIPs, through chat, email, and phone
• Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution
• Multi-task across multiple tools or resources while being engaged with Players
• Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude
• Take on additional responsibilities as needed based on evolving business and market needs

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance
• Flexible Work Hours
• Opportunities for Advancement
• Diverse and Inclusive Work Environment
• Professional Development Opportunities