Support Agent

We're looking for a Junior Support Agent to join our player experience team, responsible for handling player support tickets, resolving issues, and maintaining a positive experience. This role involves interacting with players, communicating clearly, and representing the game in every interaction.

Requirements

• Basic digital literacy (browser, email, Google tools)
• Stress tolerance — ability to handle direct or aggressive communication
• Service mindset — empathy, patience, and a positive attitude
• Fluency in both English and Russian would be considered an advantage
• Ability to make decisions independently without constant supervision
• Experience in customer support or service roles is a plus
• Strong written communication skills — able to explain things clearly and concisely
• Attentive to detail — able to spot recurring issues and connect the dots across player reports

Benefits

• Competitive salary and benefits package
• Opportunity to work with a live game and active player base
• Chance to learn from experienced team members and gain industry knowledge