Insurance Specialist

The Insurance Specialist I, Policy Review is responsible for ensuring all required insurance coverage(s) are in place at appropriate limits to demonstrate compliance with investor requirements.

Requirements

• Serve as a point of contact for insurance related questions from clients, insurance agencies, brokers and internal contacts
• Review Loan Agreements, Appraisals, Engineering, Seismic, and Environmental reports to determine loan-specific information relative to insurance requirements
• Perform annual review of insurance coverages by reviewing policies including all schedules and endorsements, invoices, and/or declaration pages and certificates to determine compliance
• Ensure timely follow up occurs on all assigned accounts to ensure expedient resolution of all identified exceptions
• Communicate with all applicable parties regarding any lender placed insurance issues and process application for lender placement of insurance where necessary
• Responsible for updating and maintaining all insurance information and documentation within Arbor servicing systems
• Assist with insurance related reporting to investors and auditors
• Assist Portfolio Management team at Arbor with the handling of claims issues as needed
• Meets weekly productivity goals and standards as outlined by their direct supervisor
• Maintains a minimum internal accuracy score of 95% on all assigned reviews
• Assist in reviewing and assigning documentation received through the mail to ensure all internal tasks are documented and updates are correctly delivered to the correct internal party
• Process and review insurance endorsements and notices of cancellation and non-renewal
• Process and review insurance for loans involved in securitization
• Communicate with borrowers, agents, and portfolio management in a clear, consistent manner on insurance related issues

Benefits

• Competitive base salary
• Discretionary bonus
• 401(k) eligibility
• Paid time off benefits