Guest Services Workforce Analyst
ARC'TERYXNorth Vancouver, British Columbia, Canada
Posted March 23, 2026
61000 - 76000 CAD
Full Time
About the Company
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected.
Job Description
As a Guest Services Workforce Analyst, you will support the Guest Services teams with Intraday management, focusing on operational data collection and WFM specific reporting. You will produce and distribute daily, weekly, and monthly reports, and develop daily/weekly forecasts and staffing plans. You will also perform data analysis, interpretation, and communication on service team health, and support the onboarding of new service team support roles.
Requirements
- 2+ years experience in a similar role
- 3+ years’ experience working in a service/call center environment
- Proficient in Microsoft Office (specifically Excel level 2-3 with applied knowledge)
- Strong organizational, interpersonal, and problem solving skills
- Highly effective verbal and written communication skills
- Strong attention to detail, accurate data
- Ability to balance supervisor and workforce requests
- Proactive in identifying the root cause of issues and developing solutions
- Highly flexible and adaptable
- Effective balance of autonomy and collaboration
- Passion for getting outside and living it
Benefits
- Comprehensive health and dental insurance
- 401(k) matching
- Generous Paid Time Off
- Relocation Assistance
- Flexible work schedule
- Professional development opportunities
- Diverse and inclusive work environment