Customer Success Manager

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success.

Requirements

• Serving as the primary day-to-day point of contact for customers live on the Arcadia platform
• Connecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impact
• Investigating escalated and highly complex issues and developing remediation plans with internal teams
• Managing the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes
• Providing ongoing Care Management Support
• Interacting with customers and clearly explaining issue root cause/remediation and product functionality
• Learning customers’ business goals to facilitate internal decisions
• Conducting supplementary customer trainings and demos across the Arcadia product suite
• Acting as the translator between internal and external teams regarding complex technical concepts and business needs
• Educating customers on Arcadia processes including data integration, nightly processing, upgrades, issue resolution
• Gaining an in depth understanding of value-based care and how Arcadia tools support customers to achieve success
• Mastering the Arcadia Product Suite and understanding Arcadia’s data flow processes
• Helping to shape a new team and to design the customer intake process
• Leveraging tools such as Jira, Confluence, Box, and SQL

Benefits

• Support a wide variety of customers in the healthcare space
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
• A flexible, remote friendly company with personality and heart
• Employee driven programs and initiatives for personal and professional development
• Great benefits like flextime time off
• Be a member of the Arcadian and Barkadian Community