Customer Success Associate

We are looking for a Customer Success Associate to play a vital role in developing world-class B2B partnerships and fostering unbeatable customer satisfaction. The ideal candidate is passionate, empathetic, driven, and loves solving complex problems with grace and gusto.

Requirements

• Handling a high volume of user support requests via email, phone, and social media
• Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team
• Identifying trends and inefficiencies to enhance the support process and improve the user experience

Benefits

• Equity/Stock options in a profitable and rapidly growing company
• Great Medical/Dental/Vision coverage
• Transportation coverage in the form of parking, rideshare, or metro credit
• Fully stocked snack bar & weekly catered lunches
• The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)
• Ability to mold your career and make an immediate impact