IT Manager for Managed Services

We are seeking an experienced IT Manager – MSP to lead day-to-day service delivery, helpdesk operations, and professional services execution. The IT Manager – Managed Services is responsible for overseeing Arcadion’s MSP operations, including local and remote helpdesk teams, escalation management, professional services delivery, and continuous service improvement.

Requirements

• 8+ years of experience in an MSP, IT services, or enterprise IT operations environment
• 3+ years in a leadership or management role overseeing technical teams
• Strong working knowledge of ITIL service management practices
• Experience managing both reactive support teams and project-based services
• Proven ability to manage distributed / remote technical teams
• Solid understanding of ISMS, security controls, and operational risk management