IT Service Desk Agent
ARCADION - Offshore Accommodation SolutionsMexico City, Mexico City, Mexico
Posted July 11, 2025
Full Time
About the Company
ARCADION delivers end‑to‑end offshore accommodation solutions, from bespoke design and engineering of living quarters to supply, installation and maintenance of services, systems, and laboratory equipment. Their patented Interlocking 2+1 Bed System maximises cabin utilisation, boosting occupancy by up to 50% without additional construction, underscoring the company’s commitment to cost‑effective, innovative space optimisation. With a fully in‑house team that upholds rigorous safety, quality and integrity standards, ARCADION handles new builds, refurbishments and decommissioning projects, earning repeat business through trusted performance and meticulous project management. The company fosters a culture of technical excellence, human‑centric design, and proactive disruption management, making it an attractive environment for professionals seeking to shape the future of offshore living.
Job Description
We are seeking a reliable and technically adept Level 1 IT Service Helpdesk Agent with proven hands-on experience to join our growing IT support team.
Requirements
- 2–3 years of experience in a similar IT helpdesk or technical support role
- Strong troubleshooting skills with the ability to diagnose and resolve Level 1 technical issues
- Hands-on experience with Windows 10/11, Microsoft 365, and common desktop applications
- Familiarity with Active Directory, ticketing systems, and remote support tools
- Basic understanding of network concepts (IP addressing, DNS, DHCP, VPN)
- Excellent written and verbal communication skills, with a customer-first attitude
- Strong organizational skills and attention to detail
Benefits
- Competitive salary and benefits package
- A supportive and collaborative team culture
- Continuous learning and professional development opportunities
- Opportunities to grow within the IT support and infrastructure team