Analista de Atendimento I
Arco EducaçãoSão Paulo, Brazil • Paraná, Brazil • Ceará, Brazil
Posted May 11, 2026
Full Time
About the Company
At Arco, we believe that a diverse and inclusive environment will make our people happier, more engaged, and more likely to reach their full potential.
Job Description
We are looking for a team player to join our Customer Service team to provide excellent customer service, handle escalated cases, and work collaboratively with various departments.
Requirements
- Bachelor's degree or higher
- Prior experience in Customer Relationship or Customer Service with a focus on quality, issue resolution, and customer experience
- Excellent written and oral communication skills, clarity, objectivity, and the ability to adapt language to customer and internal public profiles
- Strong organizational, planning, and priority management skills, ensuring deadline fulfillment and efficient monitoring of demands
- Analytical skills and critical thinking to identify urgencies, understand scenarios, diagnose problems, and propose solutions
Benefits
- Meal allowance
- Health and dental plan
- Transportation allowance
- Extended maternity and paternity leave
- Childcare allowance
- Health care partnership with Wellhub and Zenklub
- Education incentive
- Discount on air tickets
- Pet health plan partnership
- Access to Arco's educational materials for children of employees
- MBA and post-graduate course partnerships