Vaga Afirmativa PCD | Analista de Atendimento Jr
Arco EducaçãoBrazil
Posted February 3, 2026
Full Time
About the Company
Arco values diversity and believes that it strengthens teams. This is an affirmative exclusive opportunity for people with disabilities (PCD).
Job Description
Join Arco as a Junior Customer Service Analyst and establish enchanting relationships with clients, ensure quality service delivery, and participate in negotiations to keep families up-to-date. 100% remote job! Affirmative exclusive opportunity for people with disabilities (PCD).
Requirements
- Clear and objective communication
- Organized and proactive profile
- Ability to analyze data and find gaps or opportunities
- Experience in customer service (CX/CS)
- Experience with metrics (TEI - Time Between Interactions CSAT - Customer Satisfaction Score)
- Experience with negotiations and value recovery
- Knowledge in Microsoft Office
Benefits
- Food allowance and/or meal
- Health and dental plan
- Transportation voucher
- Extended maternity and paternity leave
- Childcare allowance
- Health care: partnership with Wellhub and Zenklub
- Incentive to education
- Discount on airline tickets
- Partnership with a pet health plan
- Access to Arco's educational materials for children of employees
- Partnerships for MBA and post-graduation
