Customer Success Manager - Enterprise

Arctic Wolf is seeking a Customer Success Manager - Enterprise to own and manage a portfolio of enterprise customers, drive customer retention and growth, and serve as a trusted advisor. The role requires a proven ability to thrive in a dynamic environment, strong technical aptitude, and passion for delivering exceptional customer experiences. 5+ years of progressive success in sales or account management is required, with field sales experience and a track record of closing and growing complex accounts preferred.

Requirements

• Proven ability to thrive in a dynamic, fast-paced environment
• Strong technical aptitude with proficiency in Salesforce, spreadsheets, and related tools
• Passionate about delivering exceptional customer experiences, with a strong focus on quality, trust, and data security
• Creative problem-solver who inspires others with energy, innovation, and commitment
• 5+ years of progressive success in sales or account management, preferably within technology or cybersecurity
• Field sales experience with a track record of closing and growing complex accounts strongly preferred

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave