Customer Success Manager - SMB

Arctic Wolf is a global cybersecurity company that is looking for a Customer Success Manager to join their team in Eden Prairie, MN. The ideal candidate will have strong communication skills, experience working with customers to meet their needs and drive growth, and a passion for delivering real outcomes for customers through award-winning innovation like their Aurora Platform. The company offers a comprehensive benefits package, including equity for all employees, flexible time off, 401k match, training and career development programs, and more.

Requirements

• Managing a set of SMB customers who are utilizing Arctic Wolf’s CyberSOC solution
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings
• Effectively negotiating transactions and developing plans for future growth
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests
• Creating and managing automated processes to effectively forecast and communicate at-risk customers
• Working in a highly trusting and transparent team environment

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave