Support Client Technique (H/F)

As a CTS Engineer, you will be the first point of contact for client requests, performing regular visits to their industrial sites, providing detailed reports and recommendations to optimize the filling installations, and collaborating with internal teams to resolve quality issues and manage new AMP product qualifications.

Requirements

• Perform regular visits to client sites, respecting service levels and providing comprehensive and detailed visit reports
• Provide technical recommendations and support to improve and optimize client filling installations
• Manage technical activities through regular technical and commercial reviews
• Perform interventions for machine setting on client sites, advising and providing support when adjustments are needed
• Support services: 'Customer care', Sales, Ardagh production plants, and clients in necessary problem-solving analyses
• Manage the full scope of new box / lid sizes, weight reduction initiatives, and material introduction, working in collaboration with other group services
• Perform comprehensive audits of filling lines, warehouses, and packaging for the group and clients
• Use problem-solving skills and techniques to help clients resolve line issues
• Organize technical training (process fabrication, soldering, AMP product usage) for clients
• Regularly update the 'Hub' of client information, adding visit reports, technical modifications, and client requirements

Benefits

• Paid time off
• Health insurance
• Retirement plan
• Professional development opportunities