Service Desk Lead
ArdentNew York, New York, United States
Posted April 24, 2026
Full Time
About the Company
Ardent is a company that hires people who want more than a job — they want to serve a mission that matters, supporting the federal government’s most critical national security and defense priorities.
Job Description
Ardent is seeking a Service Desk Lead to oversee day-to-day service desk operations, ensuring efficient delivery of end-user support services and maintaining high levels of system availability and user satisfaction.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience
- Minimum of 5 years of experience in service desk or IT support roles, including leadership responsibilities
- Experience managing service desk operations in an enterprise environment
- Strong knowledge of incident management, ticketing systems, and IT service management processes
- Ability to obtain a Tier 4 (High Risk Public Trust) background investigation
- Must be eligible for and capable of receiving privileged, administrative, or configuration-level system access
Benefits
- Competitive pay
- Comprehensive health coverage
- Flexible PTO
- Federal holidays off
- Tuition reimbursement
- Professional development support
- Wellness stipends
