Help Desk Support 3
Arete Technologies, Inc.Iowa, United States
Posted September 1, 2017
Full Time
About the Company
Arete Technologies, Inc. offers consulting and outsourcing services, bridging the gap between requirements and outputs of various companies worldwide.
Job Description
Help Desk Support 3 position provides direct support, consultation, guidance and training to users and identifies technical solutions. Support daily operations and assist with technology planning to maximize user and organizational effectiveness.
Requirements
- Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
- 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
- Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
- Excellent verbal and written communication skills.
- Strong problem solving skills and the ability to quickly learn new software.
- Proven ability to work independently with a strong focus on customer service.
- Working knowledge of computer hardware and peripherals.