Help Desk Support

Provide direct support, consultation, guidance and training to users and identify technical solutions. Assist with technology planning to maximize user and organizational effectiveness.

Requirements

• Bachelor's degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
• 6 months to 1 year of work experience in a high volume Help Desk, Call Center, or other Customer Service environment.
• Experience troubleshooting problems with Windows 7 and Microsoft Office 2010 Suite.
• Excellent verbal and written communication skills.
• Strong problem solving skills and the ability to quickly learn new software.
• Proven ability to work independently with a strong focus on customer service.
• Working knowledge of computer hardware and peripherals.

Benefits

• Paid time off