IT Support Technician
Armtec Defense TechnologiesArkansas, United States
Posted April 6, 2026
Full Time
About the Company
Armtec Defense Technologies is an operating unit of Transdigm Group specializing in aerospace and defense products. The company produces ordnance subcomponents, decoy countermeasure flares, radar countermeasure chaff, and pyrophoric materials for military applications. Armtec operates world-class facilities dedicated to precision engineering and high-quality manufacturing, supporting US and allied war-fighters with critical defense technology.
Job Description
The IT Support Technician role at Armtec will primarily provide technical assistance and support end-users for hardware, software and network-related issues.
Requirements
- Respond to support tickets, phone calls, and emails to provide timely and effective solutions.
- Install, configure, and troubleshoot hardware (e.g. desktops, laptops, printers) and software applications.
- Maintain and update user accounts, permissions, and passwords within Active Directory.
- Support end-user devices, mobile phones, and peripheral equipment.
- Diagnose and resolve network connectivity issues, including VPN and wireless problems.
- Escalate complex issues to higher-level IT staff or vendors when necessary.
- Perform regular maintenance tasks such as updates, patches, and backups.
- Document support activities, solutions, and processes with the ticketing system.
- Assist with IT onboarding and offboarding procedures for employees.
- Support and maintain audio-visual equipment and conference systems.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Paid time off
- Vacation days
- Sick days
- Holiday pay
- On-site fitness center
