Customer Service Specialist - Healthcare
ARstratLakeland, Florida, United States
Posted October 22, 2025
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Full Time
About the Company
ARStrat specializes in collections and bad‑debt resolution for hospitals, clinics, academic medical centers and other U.S. healthcare organizations. By streamlining payment processes, the company reduces the time it takes to receive patient payments and boosts cash collections. Its data‑driven approach also improves patient satisfaction scores, balancing financial performance with patient experience. ARStrat’s industry‑specific expertise and nationwide reach set it apart as a trusted partner in healthcare revenue management.
Job Description
We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others.
Requirements
- High school diploma or college degree from an accredited college or university
- Spanish fluency preferable
- Two to five years industry experience in medical revenue cycle management
- Medical experience, either practical or classroom knowledge needed
- Proven understanding of the medical revenue cycle
- Demonstrated excellent verbal, written and interpersonal communication skills
- Demonstrated knowledge of HIPAA rules and regulations
- Attention to detail
- Good attendance record
- Proven ability to work collaboratively in a team environment
- Demonstrated ability to perform work in alignment with company mission and values
- Proven PC proficiency in MS Office Suite Applications
Benefits
- Comprehensive Health Coverage
- Life and Disability Insurance
- 401(k) Retirement Savings Plan
- Paid Time Off (PTO)
- Flexibility in Benefits
