Healthcare Customer Service Specialist- BILINGUAL

GetixHealth is looking for a Bilingual Customer Service Specialist to handle high-volume inbound and outbound calls related to billing, payments, medical claims, and coverage. The ideal candidate is bilingual, has excellent problem-solving skills, and a positive attitude.

Requirements

• Must be bilingual (Spanish)
• Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions
• Respond to telephone inquiries using standard procedures and scripts
• Gather required information, research account details, and resolve customer concerns accurately and promptly
• Clearly explain billing information, insurance benefits, and available services to patients
• Assess patient needs and provide appropriate solutions or escalate issues when necessary
• Schedule work to ensure optimal call coverage and maintain daily productivity
• Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals
• Support department initiatives and contribute to continuous improvement efforts
• Maintain strict adherence to HIPAA regulations and confidentiality policies
• Assist with department goals and recommend improvements to enhance efficiency
• Perform other duties as assigned to support the team and organizational success

Benefits

• Comprehensive Health Coverage
• Life and Disability Insurance
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Flexibility in Benefits