Associate, Guest Experience Operations

The Associate, Guest Experience Operations provides outstanding customer service throughout both Crystal Bridges and The Momentary, ensuring the safety and wellbeing of all guests, staff, artwork, and property.

Requirements

• Provide excellent customer service to all members, guests, and colleagues
• Circulate frequently through scheduled posts to serve as the primary contact for guests
• Interact directly with guests and members to process admissions, sell memberships, and answer questions
• Relay information about exhibitions, events, programs, and amenities
• Observe and report criminal activity, fire, and safety hazards
• Balance individual cash drawer at the end of each shift and follow cash handling procedures
• Assist guests with visit and ticketing options and suggest suitable alternatives
• Stay informed on new and current information regarding institutional offerings, products, policies, and software
• Maintain an organized appearance of all post locations and ensure that all materials and information displayed are current and well stocked
• Handle evacuations and difficult situations according to Museum policy

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance