Associate, Guest Experience Operations

The Associate, Guest Experience Operations provides outstanding customer service throughout both Crystal Bridges and The Momentary to all guests, members, and staff. This includes ensuring the safety and wellbeing of all guests, staff, artwork, and property; admission and membership-related activities, greeting guests at ticketed venues and gallery spaces, serving as a resource for guest and member questions, and being an ambassador, whose goal is to exceed the guest’s expectations during a visit.

Requirements

• Provide excellent customer service to all members, guests, and colleagues throughout Crystal Bridges and the Momentary, including outdoor areas and gallery spaces.
• Circulate frequently through scheduled posts (both inside and outside the buildings) to serve as the primary contact for guests while ensuring the safety and wellbeing of all guests, staff, artwork, and the property.
• Interact directly with guests and members throughout the institutions to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.

Benefits

• Medical, Dental and Vision Insurance
• 401(k) plan
• Paid Time Off
• Life Insurance
• Disability Insurance
• Professional Development Opportunities