Senior Technical Support Analyst

Artera is seeking a Senior Technical Support Analyst to provide application support for customers' reported complex issues for its suite of pharmacy and patient communication products. The person must have advanced skills with troubleshooting complex applications to a root cause level, an eagerness to innovate and contribute to a strong team environment, and genuine interest and enthusiasm with working directly with customers to build relationships, understand their expectations and delight them with results.

Requirements

• Education & Experience: Bachelor’s in CS/IT or equivalent experience, plus 5+ years in advanced technical support or customer-facing roles.
• Technical Troubleshooting & Analysis: Advanced root-cause analysis and problem-solving skills, with the ability to resolve complex issues independently and mentor team members.
• Communication & Client Relations: Exceptional verbal and written communication skills; able to translate technical concepts for non-technical users.
• Software & Tool Proficiency: Expertise in ticketing systems, remote assistance tools, OS environments, and standard third-party applications.
• Operational Excellence: Strong time management and multitasking abilities in fast-paced environments; detail-oriented and collaborative.
• Technical Specializations (Preferred): Knowledge of networking, databases (IRIS), and web technologies; experience with VoIP and network diagnostics (e.g., Wireshark)

Benefits

• Full health benefits (medical, dental, and vision)
• Flexible spending accounts
• Company paid life insurance
• Company paid short-term & long-term disability
• Company equity
• Voluntary benefits
• 401(k)