Senior Technical Product Support Analyst

Infor is hiring a Senior Technical Support Analyst to join their growing product support team. This role resolves complex technical issues across web-based platforms and APIs, leads cross-functional troubleshooting efforts, and delivers high-impact solutions that ensure system reliability, customer satisfaction, and operational continuity.

Requirements

• Experience supporting multiple software product suites and modules within complex technical environments
• Knowledge of core HR functional areas—specifically talent acquisition, payroll processing, and benefits administration
• Experience with SQL scripting and relational database systems for querying, troubleshooting, and data validation in a support or technical capacity
• Experience with web technologies including HTML, CSS, and JavaScript
• Experience working with REST or SOAP APIs
• Experience delivering efficient, high-impact service to clients under tight deadlines and competing priorities
• Experience conducting virtual sessions or phone interactions
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future

Benefits

• Health, Dental, and Vision Insurance
• 401(k) or other retirement savings plans
• Flexible Spending Account (FSA) options
• Paid Time Off (PTO)
• Life Insurance
• Disability Insurance
• EAP (Employee Assistance Program)